Project Manager – Webb Consultoria, eBusiness & Outsourcing (actually Nimbi): August/2000 a March/2005
• Webb was created in 2000 focused in improving process efficiencies through outsourcing, e-business solutions
and supply chain optimization. It implemented solutions to more than 30% of Brazil’s top 500 firms, such as CVRD,
CSN, Nestle, Unilever etc. Key development areas were related mainly to eProcurement, CRM/SRM, DW/B.I., Systems
Integration and Billing (more info on www.webb.com.br).
• Acted as project manager in WEBB, with responsibilities ranging from functional to technical aspects of a diverse
set of projects. Key responsibilities detailed below:
CRM Peoplesoft 8.9 implementation, replacing previous Vantive CRM modules.
Functional and Technical definition for all 3 key CRM Peoplesoft modules. Development of a series of customization
procedures to adapt Peoplesoft’s software to company’s processes. In-depth knowledge from Peoplesoft software,
from 8.4 version up to 8.9 version, through product experience and full training by Peoplesoft itself.
Support – Call administration, solutions, workflow development according to business rules. Created parameters
adapted to the company’s various business units, as well as scripts with automatic responses and up sell / cross
sell integrated campaigns as part of the Marketing module development.
Marketing Module Development – campaign administration, eMailMKT and customized teleMKT.
Sales Module – Sales team administration, leads generation and workflow organization.
Integration – Database Integration of previous legacy systems through integration Broker, utilizing MQ Series
and asynchronous messaging.(Client, contact, product e others)
Vantive CRM implementation.
Full implementation of Data Warehouse (DW), using ETL OWB (Oracle Warehouse Builder), BO (Business Objects)
OLAP and automated processes for CRM integration.
Development of own Billing system, which included suppliers, transaction follow up, outsourcing of purchase
private portals – Ariba, Oracle e Quadrem, implementation and integration of single client database and integration
with CRM;
Created standard processes in various developments, achieving cost reduction with focused development / maintenance
teams.
Defined and implemented integration of various transactional platforms – ODS (Operational data storage)
Defined and Implemented specific module for supplier’s access, using workflows with active leads and email
integration.
Comments (1)
Good Luck!!.
You should be coding.
.